Generous on the timing.

What we'll need.

• Items must be returned in the same condition you received them — unused, in original packaging, with all tags, manuals, and accessories included.
• Return postage is the customer's responsibility, unless the item is faulty or we sent the wrong one (more on that below).
• Refunds exclude the original delivery charge.
• Please include a completed returns form in the parcel.
• Your item is your responsibility until it reaches us — for your protection, we recommend a tracked and insured delivery service.

Once your return arrives.

• We aim to process refunds within 21 days of receiving your returned item.
• You'll receive a confirmation email once your refund has been processed.
• Refunds go back to the original payment method.
• We don't currently offer exchanges — return the item for a refund and place a new order if needed.

Faulty or wrong item? On us.

If your order arrives faulty or we've sent the wrong product, we cover the cost of returning it. Here's what to do:

• Email support@getmeit.com with your order number, a description of the issue, and whether you'd like a refund or replacement.
• For faulty items, we'll assess the fault and reply with next steps. For incorrect items, we'll reply within 7 working days with return instructions.
• Once confirmed, we cover the cost of returning the item to us.

The small print.

• Returned parcels can take up to 7 working days to reach our warehouse unless sent by special delivery.
• Your statutory rights as a consumer are not affected by this policy.

We're here if you're stuck.

For anything return- or refund-related, drop us a line at support@getmeit.com and we'll get back to you within one working day.